Terms & Conditions

1. Acceptance of These Terms

These Terms & Conditions form a binding agreement between you and FasstKart regarding your use of the Platform.

If you do not agree with these Terms, you must not create an account, place an order, book a ride or use any FasstKart service.

Electronic actions including registration, OTP verification, checkbox acceptance, order confirmation, ride booking or continued use may be treated as electronic acceptance, subject to applicable law.

2. Definitions

• “FasstKart”, “we”, “our” or “us” means the FasstKart business and technology platform.
• “Platform” means the FasstKart website, future applications and related systems.
• “Customer” means a person purchasing products or requesting services.
• “Seller” means a shop, merchant, business or individual listing products.
• “Delivery Partner” means a person assigned to collect or deliver an order.
• “Driver” or “Vehicle Provider” means a person providing or facilitating transport services.
• “User” means any visitor, customer, seller, partner, driver or account holder.

3. Eligibility

You must be legally competent to enter into a binding contract under applicable law.

Persons below 18 years may use the Platform only through or with appropriate involvement of a parent or lawful guardian, where permitted.

Seller, delivery-partner, driver or vehicle-provider accounts may require additional eligibility, age, licensing, verification and document requirements.

4. Account Registration and Security

You agree to:

• Provide accurate and current information.
• Maintain the confidentiality of your password and OTP.
• Use only accounts you are authorised to control.
• Promptly report suspected unauthorised access.
• Keep contact, address and verification information updated.

You are responsible for activities performed through your account unless caused by a failure attributable to FasstKart.

FasstKart may request additional identity or business verification before enabling certain services.

5. Nature of FasstKart Services

FasstKart is a technology-enabled platform that may facilitate:

• Online marketplace transactions.
• Product ordering and delivery.
• Pickup and drop services.
• Ride booking and transport facilitation.
• Order, ride and delivery tracking.
• UPI, COD or third-party payment processing.
• Customer support and related services.

Service availability may vary by location, operating hours, seller availability, driver availability and operational capacity.

FasstKart may add, modify, suspend or discontinue services where reasonably necessary, subject to applicable law.

6. Marketplace Role

FasstKart may provide a technology platform connecting customers with independent sellers.

Unless expressly stated otherwise, the seller is responsible for:

• Product legality and authenticity.
• Product description and pricing.
• Stock availability.
• Product quality and packaging.
• Required licences, taxes and legal compliance.
• Honouring applicable return, warranty or replacement obligations.

FasstKart may review, suspend or remove listings that appear illegal, misleading, unsafe or inconsistent with Platform policies.

7. Orders and Product Availability

Submitting an order does not guarantee acceptance or fulfilment. Orders remain subject to product availability, seller confirmation, address serviceability, payment status and fraud checks.

FasstKart or the seller may cancel an order where:

• The product is unavailable.
• The listing contains an obvious pricing or description error.
• The address is outside the available service area.
• The transaction appears fraudulent or unlawful.
• The seller cannot fulfil the order.
• Operational or safety conditions prevent fulfilment.

Estimated preparation and delivery times are indicative and not guaranteed.

8. Delivery, Pickup and Drop Services

Customers must provide complete and accurate pickup, delivery and contact information.

Delivery or pickup may fail or be delayed if:

• The recipient is unavailable.
• The address or location is inaccurate.
• The customer does not respond to calls or messages.
• The location is unsafe, inaccessible or restricted.
• Weather, traffic or operational conditions cause delay.

Additional charges may apply for waiting, repeated delivery attempts, address changes, long-distance travel, heavy items or special handling where clearly disclosed before confirmation.

9. Ride and Passenger Services

Ride bookings are subject to driver and vehicle availability. Displayed fares, distances and arrival times may be estimates.

The passenger agrees to:

• Provide accurate pickup and destination details.
• Be ready at the pickup point at the agreed time.
• Behave lawfully and respectfully.
• Not carry illegal, hazardous or prohibited items.
• Comply with reasonable safety instructions.
• Pay applicable fares, tolls and disclosed charges.

A driver may refuse or end a trip where there is a genuine safety, legal, abusive or operational concern.

Detailed ride rules shall also be governed by the Ride & Passenger Terms.

10. OTP and Service Verification

FasstKart may use OTPs or verification codes for login, delivery, ride start, ride completion, payment verification or account security.

You must not share an OTP before the correct service stage or with an unauthorised person.

An OTP-confirmed action may be treated as evidence that the relevant stage of the service was authorised or completed, subject to investigation in case of a genuine dispute.

11. Pricing and Payments

The checkout or booking page may display:

• Product price.
• Delivery or ride charge.
• Platform or service fee.
• Applicable taxes.
• Toll, waiting or special-handling charges.
• Discounts or promotional adjustments.

Payment methods may include UPI, Cash on Delivery, wallet or authorised third-party payment services.

Users must not provide their UPI PIN, card PIN, CVV, password or banking credentials to a seller, driver, delivery partner or FasstKart representative.

Failed or pending online payments may require verification before an order or booking is treated as paid.

12. Cancellations, Returns and Refunds

Cancellations, returns, replacements and refunds are governed by:

• The Refund & Cancellation Policy.
• The Shipping & Delivery Policy.
• Applicable seller terms.
• Applicable ride or service rules.
• Mandatory consumer rights under applicable law.

Refund eligibility may depend on product condition, cancellation stage, seller confirmation, payment method, service completion and supporting evidence.

Approved online-payment refunds may take additional banking or payment-provider processing time.

13. User Conduct

You must not:

• Use false identity, address or verification information.
• Commit fraud or misuse offers, refunds or COD services.
• Threaten, abuse, harass or discriminate against another person.
• Interfere with Platform security or operation.
• Upload malware or attempt unauthorised access.
• Create fake orders, rides, reviews or accounts.
• Use FasstKart for illegal or unsafe activities.
• Impersonate FasstKart or another user.

14. Restricted and Prohibited Items

Users must not list, purchase, transport or request delivery of goods prohibited by law or the Restricted Items Policy.

Restricted items may include:

• Illegal drugs or controlled substances.
• Weapons, explosives or dangerous materials.
• Stolen, counterfeit or infringing goods.
• Hazardous chemicals or unsafe substances.
• Items requiring licences not held by the seller or transporter.
• Any product prohibited by applicable law or Platform policy.

FasstKart may cancel the transaction, preserve relevant records and cooperate with lawful authorities where necessary.

15. Seller, Delivery Partner and Driver Responsibilities

Sellers, delivery partners, drivers and vehicle providers must:

• Provide genuine documents and information.
• Maintain required licences, registrations and insurance.
• Follow applicable traffic, business and safety laws.
• Maintain professional conduct.
• Protect customer information.
• Avoid off-platform fraud or payment diversion.
• Follow their separate agreement with FasstKart.

16. Reviews, Ratings and User Content

Reviews and ratings must reflect genuine experiences and must not contain unlawful, defamatory, abusive, misleading or infringing content.

By uploading content, you confirm that you have the right to use it and grant FasstKart a limited licence to display, process and use it for operating and promoting the Platform.

FasstKart may remove content that violates these Terms or applicable law.

17. Intellectual Property

FasstKart's name, logo, website design, software, graphics, databases and original content are owned by or licensed to FasstKart.

You may not copy, modify, reverse engineer, distribute or commercially exploit Platform content without written permission, except where permitted by law.

18. Privacy and Data Protection

Personal information is handled in accordance with the FasstKart Privacy Policy and other applicable notices.

By using location, order, ride, payment or account services, you acknowledge that limited information may be shared with relevant sellers, drivers, delivery partners and service providers to complete the requested transaction.

19. Account Restriction, Suspension or Termination

FasstKart may restrict, suspend or terminate an account where there is reasonable evidence of:

• Fraud or attempted fraud.
• False documents or identity information.
• Repeated cancellations or platform abuse.
• Threatening or unsafe conduct.
• Serious or repeated policy violations.
• Security risk or unauthorised access.
• Legal or government direction.

Where appropriate, FasstKart may seek clarification or allow an internal review before final action.

20. Service Disclaimers

FasstKart seeks to provide reliable services but does not guarantee uninterrupted or error-free operation.

Product availability, delivery times, ride arrival times, route estimates and fares may be affected by third parties, traffic, weather, technical issues and operational conditions.

Nothing in these Terms excludes any guarantee, right or remedy that cannot lawfully be excluded.

21. Limitation of Liability

To the maximum extent permitted by applicable law, FasstKart shall not be liable for indirect, special, incidental or consequential loss arising solely from Platform use.

FasstKart's role may be limited to facilitating interactions between customers and independent sellers or service providers.

This clause does not limit liability that cannot legally be excluded, including liability arising from fraud, wilful misconduct or mandatory consumer-protection obligations.

22. Indemnity

To the extent permitted by law, you agree to indemnify FasstKart against losses or claims arising from:

• Your unlawful use of the Platform.
• Your breach of these Terms.
• Your infringement of another person's rights.
• False information or unauthorised content supplied by you.

23. Events Beyond Reasonable Control

FasstKart shall not be responsible for delay or failure caused by events reasonably beyond its control, including severe weather, natural disaster, epidemic, strike, internet outage, payment-network failure, government restriction, civil disturbance or transport disruption.

24. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of India.

Users should first contact FasstKart through the grievance process and allow a reasonable opportunity for resolution.

Subject to applicable consumer law and any mandatory jurisdiction, disputes shall be subject to the competent courts having jurisdiction in Singrauli, Madhya Pradesh.

Nothing in this section prevents a consumer from using a legally available consumer grievance or dispute-resolution forum.

25. Changes to These Terms

FasstKart may revise these Terms to reflect changes in services, business practices or applicable legal requirements.

The current version and effective date shall be displayed on this page. Material changes may also be communicated through the Platform.

Continued use after the updated effective date may constitute acceptance, subject to any additional consent required by applicable law.

26. Contact and Grievance Information

For legal, support or grievance-related questions, contact:

Publishing se pehle placeholder phone number aur email ko actual active business contact se replace karna zaroori hai.