Shipping & Delivery Policy

1. Scope

This Policy applies to:

• Marketplace product deliveries.
• Local shop-to-customer deliveries.
• Pickup and drop requests.
• Return pickup services, where available.
• Delivery tracking and OTP-based completion.
• Cash on Delivery collection, where offered.

Ride-booking services are governed separately by the Ride & Passenger Terms.

2. Role of FasstKart

FasstKart provides a technology platform that may connect customers, sellers and independent delivery partners.

Depending on the transaction, the seller may be responsible for product preparation, packaging and product accuracy, while the assigned delivery partner may be responsible for collection and transportation.

FasstKart may coordinate fulfilment, tracking, customer support, payment status and delivery verification.

3. Delivery and Service Areas

Delivery availability depends on the pickup location, destination, distance, seller participation, delivery-partner availability and current operational service areas.

FasstKart may expand, reduce or temporarily suspend service in a particular locality because of operational, safety, legal or commercial requirements.

Acceptance of an address by the website does not always guarantee fulfilment until the order or request is confirmed.

4. Estimated Delivery Time

Delivery time shown on the Platform is an estimate and may include:

• Seller confirmation time.
• Product preparation or packing time.
• Delivery-partner assignment time.
• Travel time from seller to customer.
• Expected traffic or route conditions.

An estimated time is not a guaranteed deadline unless expressly confirmed in writing for a particular service.

5. Delivery and Service Charges

Before confirmation, FasstKart may display applicable charges such as:

• Base delivery charge.
• Distance-based charge.
• Platform or service fee.
• Waiting charge.
• Heavy-item or special-handling charge.
• Night, surge or high-demand charge.
• Return-trip or reattempt charge.
• Applicable taxes.

Additional charges should be disclosed before confirmation wherever reasonably possible. A later charge may apply where the customer requests a material change after assignment or pickup.

6. Customer Address and Contact Requirements

The customer must provide:

• Complete pickup or delivery address.
• Correct map location or coordinates, where requested.
• Active mobile number.
• Landmark, building, floor or access instructions.
• Accurate recipient name and contact details.

FasstKart is not responsible for delay or failed delivery caused by materially inaccurate, incomplete or misleading address information.

Customers should not enter unnecessary sensitive personal information in delivery instructions.

7. Seller Preparation and Packaging

The seller is responsible for:

• Preparing the correct product and quantity.
• Using packaging reasonably suitable for transportation.
• Sealing products where appropriate.
• Separating fragile, liquid or temperature-sensitive products.
• Disclosing special handling requirements.
• Not handing over illegal or restricted products.

The delivery partner may refuse visibly unsafe, leaking, improperly packed or prohibited goods.

8. Delivery Partner Assignment

A delivery request is subject to the availability and acceptance of a suitable delivery partner.

FasstKart may assign, replace or reassign a delivery partner because of availability, delay, vehicle issue, safety concern or operational need.

Customers should verify the partner details shown on the Platform before handing over goods, cash or an OTP.

9. Tracking and Status Updates

FasstKart may display statuses such as:

• Order placed.
• Seller confirmed.
• Preparing.
• Partner assigned.
• Picked up.
• Out for delivery.
• Delivered.
• Cancelled or failed.

Tracking information is operational information and may occasionally be delayed because of connectivity, device, GPS or system conditions.

10. OTP and Delivery Verification

FasstKart may use an OTP, signature, photograph, confirmation button or other method to verify pickup or delivery.

The customer should share the delivery OTP only after receiving and reasonably checking the order.

The pickup OTP should be shared only with the delivery partner shown for the relevant request and only when the item is being handed over.

Users must not share login, payment or unrelated security OTPs with any seller, driver or delivery partner.

11. Recipient Availability

The customer or authorised recipient should remain reasonably available at the delivery location and respond to calls or messages.

Where authorised by the customer, an order may be handed to:

• A family member.
• A receptionist or security guard.
• A neighbour.
• Another person nominated by the customer.

Delivery to another person may be treated as completed where the customer authorised that arrangement or provided the delivery OTP.

12. Failed or Undeliverable Orders

A delivery may be marked failed where:

• The address cannot be located.
• The recipient is unavailable.
• The customer does not respond.
• The customer refuses the order without an eligible reason.
• The location is unsafe or inaccessible.
• The required COD amount is not paid.
• Verification cannot be completed.
• The product cannot legally or safely be delivered.

The order may be returned to the seller, held temporarily or dealt with according to the Refund & Cancellation Policy.

13. Delivery Reattempts

FasstKart does not guarantee a free second delivery attempt.

A reattempt may depend on seller approval, product condition, delivery-partner availability and payment of an additional charge.

Perishable, prepared or time-sensitive products may not be eligible for reattempt.

14. Address or Destination Changes

Customers should verify the delivery address before confirming the order.

An address change requested after seller confirmation, assignment or pickup may:

• Be declined.
• Cause delay.
• Require partner approval.
• Result in recalculated distance and charges.
• Require cancellation and a new order.

A delivery partner should not be pressured to travel to an unapproved or unsafe location.

15. Inspection at Delivery

Customers should reasonably inspect the package for visible damage, leakage, tampering, incorrect quantity or obvious mismatch before confirming delivery.

Opening or testing may not be available for all products and may depend on seller or category rules.

Accepting delivery does not remove mandatory rights relating to hidden defects, counterfeit products or other legally actionable issues.

16. Loss, Damage, Leakage or Tampering

Any visible loss, damage, leakage or tampering should be reported promptly with the order number and supporting photographs or video, where reasonably available.

FasstKart may review:

• Seller packaging.
• Pickup and delivery timestamps.
• Photographs or proof of delivery.
• Partner statements.
• Customer evidence.
• Tracking and OTP records.

Any remedy will be handled under the Refund & Cancellation Policy, seller obligations and applicable law.

17. Restricted, Dangerous and Unlawful Goods

FasstKart must not be used to transport illegal, stolen, counterfeit, dangerous, hazardous or otherwise prohibited goods.

The customer or sender is responsible for accurately disclosing the nature of goods submitted for pickup or delivery.

FasstKart or the delivery partner may refuse, cancel, isolate or report a request involving a suspected prohibited item.

18. Pickup and Drop Services

For pickup and drop requests, the sender must ensure that:

• The item is lawful and permitted.
• The description is accurate.
• The package is properly sealed.
• The pickup and destination contacts are available.
• The item does not exceed agreed size or weight limits.
• Any special handling requirement is disclosed in advance.

FasstKart may refuse compensation for undisclosed cash, jewellery, fragile valuables, confidential documents or prohibited goods unless expressly accepted under a separate written arrangement.

19. Delays and Events Beyond Reasonable Control

Delivery may be delayed because of:

• Traffic congestion or road closure.
• Heavy rain, flooding or severe weather.
• Vehicle breakdown.
• Internet, GPS or telecommunications failure.
• Seller preparation delay.
• Public disturbance or government restriction.
• Accident, emergency or safety concern.
• Unexpected demand or partner shortage.

FasstKart will make reasonable efforts to communicate material delays where operationally possible.

20. Delivery Support and Grievance Contact

For a delivery, pickup or drop issue, provide the order or request number and a clear description of the problem.

Publish karne se pehle placeholder phone number aur email ko actual active FasstKart contact se replace karo.