Frequently Asked Questions

Open the signup page, enter your name, email address, mobile number and create a secure password. You must also accept the applicable Terms & Conditions and Privacy Policy before registration.

Yes. You can log in using the registered email address or mobile number linked to your FasstKart account.

Use the “Forgot Password” option on the login page and follow the available account recovery instructions.

Log in to your account, open your profile or account settings and update the permitted details such as your name, contact information and delivery address.

Browse available products, select the product you want, review its details, add it to your cart or proceed to checkout, enter the delivery information and choose an available payment method.

Product and delivery availability depends on the seller’s service area, delivery partner availability and your current location.

Open the Track Order page or access the order from your account dashboard. Enter or select the applicable tracking ID to view available status and delivery updates.

Cancellation may be available before the seller starts preparing or dispatching the order. Eligibility and charges depend on the order status and the applicable Refund & Cancellation Policy.

Report the issue as soon as possible through the official support channel. Keep the product, packaging, order details and clear photographs available for review.

Available payment methods may include Cash on Delivery, UPI or other online payment options displayed during checkout. Availability may change depending on the service, seller and location.

FasstKart uses secure sessions and appropriate payment processing methods. Never share your password, OTP, UPI PIN, card PIN or banking credentials with anyone.

First check the order status and your payment account. In some cases, the bank or payment provider may reverse the amount automatically. If it is not reversed within the expected period, contact FasstKart support with the payment reference and order details.

Once approved, refund timing depends on the original payment method, bank and payment provider. Processing may take several business days. Please review the Refund & Cancellation Policy for applicable conditions.

Delivery charges may depend on distance, order size, item handling, service availability, waiting time, weather, night service or other operational factors. The applicable amount is displayed before confirmation.

You may request delivery of permitted parcels, documents and personal items that meet the platform’s packaging, size, weight and legal requirements. Restricted or unlawful items are not allowed.

The sender is responsible for suitable and secure packaging unless a separate packaging service is specifically offered and selected.

Yes. A partner may refuse an improperly packed, unsafe, oversized, suspicious, prohibited or incorrectly described parcel.

Create or log in to your FasstKart account, complete the seller application form and submit the required business, identity and store information for review.

Required documents may include identity proof, address proof, bank details, business registration, tax details where applicable and licences required for particular product categories.

No. Sellers may list only lawful, genuine and permitted products. Prohibited and restricted categories are described in the Restricted Items Policy.

Sellers are responsible for accurate product titles, descriptions, images, pricing, stock information, licences, taxes and all legally required disclosures.

Seller settlement depends on the applicable payment method, order completion, return or dispute status and FasstKart’s settlement process. The applicable details will be communicated through the seller dashboard or agreement.

Log in, complete the delivery partner application and submit the required identity, contact, bank, driving and vehicle details for verification.

No. Applications may be reviewed manually. FasstKart may approve, reject, suspend or request additional information based on document validity, service needs and platform policies.

Earnings may depend on distance, service type, order size, waiting time, special handling, incentives and applicable platform terms. The payable amount should be visible before or after assignment as applicable.

OTP verification may be used to confirm pickup, delivery start or successful completion. Partners and customers should not disclose an OTP before the relevant step has genuinely occurred.

Select the ride service, enter your pickup and drop locations, review the available vehicle or service details and confirm the request.

FasstKart may review the information and documents submitted by ride service providers and drivers. Passengers should still verify the displayed driver, vehicle and registration details before boarding.

The ride OTP helps confirm that the correct passenger has entered the correct vehicle. Share it only after confirming the vehicle and driver details and when the ride is ready to begin.

A ride may be cancelled subject to its current status. A cancellation or waiting charge may apply if the driver has already accepted the request or reached the pickup location.

• Verify the vehicle and driver details.
• Use a helmet or seat belt where applicable.
• Do not share banking credentials or UPI PINs.
• Do not carry prohibited or dangerous items.
• Report unsafe conduct through official support.

Prioritise your immediate safety and contact the appropriate local emergency service or police. You may also use any available in-platform SOS or reporting feature and inform FasstKart support when safe to do so.

No. FasstKart representatives should never ask you to disclose your password, UPI PIN, ATM PIN, card PIN or complete banking credentials.

Use the Contact Us or Grievance Redressal page and provide the relevant order, account, product, ride or transaction details along with supporting evidence.

Open the Account & Data Deletion page and submit the available deletion request. Some records may be retained where required for legal, security, payment, fraud prevention or dispute resolution purposes.