1. Scope of this Policy
This Privacy Policy applies to visitors, customers, sellers, delivery partners, drivers, vehicle providers and other persons who access or use the FasstKart website, future mobile applications and related services.
FasstKart provides technology-enabled services including an online marketplace, product delivery, pickup and drop, ride-booking and associated support services.
2. Information We Collect
Depending on the services you use, FasstKart may collect:
2.1 Account and profile information
- Name, email address and mobile number.
- Residential, billing, pickup or delivery address.
- Profile photograph, where voluntarily uploaded.
- Account role and login or authentication records.
2.2 Marketplace and order information
- Products viewed, purchased, listed or sold.
- Order value, quantities and transaction status.
- Delivery instructions and order history.
- Returns, cancellations, refunds and support requests.
2.3 Ride and delivery information
- Pickup and destination addresses.
- Pickup and destination coordinates.
- Estimated distance, fare and travel information.
- Ride, delivery and OTP verification status.
- Driver, vehicle or delivery-partner assignment details.
2.4 Seller and partner verification information
- Business or shop information.
- Identity and address documents.
- Driving licence and vehicle records.
- Registration certificate, insurance and permit records.
- Bank account or payout information.
2.5 Technical and usage information
- IP address and browser information.
- Device type and operating system.
- Login, security and error logs.
- Pages visited and platform interactions.
- Session and cookie identifiers.
3. How We Receive Information
We may receive information:
- Directly from you during registration or booking.
- When you place, fulfil or deliver an order.
- When you upload documents, images or product listings.
- From your device, subject to browser or device permissions.
- From sellers, delivery partners, drivers, payment providers and service providers involved in completing your transaction.
4. How We Use Your Information
FasstKart may use personal information to:
- Create and manage user accounts.
- Authenticate users through password, OTP or session controls.
- Process orders and service bookings.
- Connect customers with sellers, drivers or delivery partners.
- Calculate distance, delivery charges or estimated fares.
- Process cancellations, returns and refunds.
- Provide customer support and grievance resolution.
- Detect fraud, misuse and security threats.
- Verify sellers, drivers, vehicles and delivery partners.
- Maintain transaction and policy-acceptance records.
- Improve platform reliability and user experience.
- Comply with applicable legal obligations.
5. Location Information
FasstKart may collect approximate or precise location information when required for ride booking, delivery, pickup and drop, address selection, distance calculation, safety or service tracking.
Location information may be shared with the seller, assigned delivery partner or assigned driver only to the extent reasonably necessary to complete the requested service.
You may control location permission through your browser or device. Some location-dependent services may not function correctly if permission is denied.
6. Documents, Images and Uploaded Content
Sellers, drivers, vehicle providers and delivery partners may be required to upload identity, business, vehicle or verification documents.
Users may also upload product images, profile images, delivery proof or other service-related content.
Such information shall be used for verification, fraud prevention, platform operations, customer support and legal compliance.
7. Payment Information
FasstKart may support UPI, Cash on Delivery, wallet or authorised payment-provider services.
Online payment credentials may be processed by authorised payment providers. FasstKart should not request or store your UPI PIN, card PIN, CVV or internet-banking password.
FasstKart may retain transaction references, payment status, refund status and reconciliation records.
10. Data Retention
Personal information shall be retained only for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining business records, preventing fraud, resolving disputes and complying with law.
| Data category | General retention approach |
|---|---|
| Account information | While the account is active and for a reasonable period afterwards where required. |
| Order and ride records | Retained for operational, accounting, dispute and legal requirements. |
| OTP and security logs | Retained for a limited security and fraud-prevention period. |
| KYC and partner records | Retained during the partnership and where necessary afterwards for compliance or dispute resolution. |
Information may be deleted, anonymised or securely archived when it is no longer required, subject to applicable legal obligations.
11. Data Security
FasstKart uses reasonable technical and organisational safeguards designed to protect personal information, including access controls, secure sessions, authentication controls, server security, monitoring and data-access restrictions.
No internet transmission or storage system is completely secure. Users must protect passwords and OTPs and immediately report suspected unauthorised account access.
12. Your Rights and Choices
Subject to applicable law and verification of your identity, you may request:
- Access to information associated with your account.
- Correction or updating of inaccurate information.
- Deletion of eligible personal information or your account.
- Withdrawal of consent where processing depends on consent.
- Information about the handling of your grievance.
Certain information may be retained where required for transactions, fraud prevention, dispute resolution, accounting or legal compliance.
13. Children's Personal Data
FasstKart services are intended for persons legally capable of entering into a contract. Persons below 18 years should use the Platform only through or with appropriate involvement of a parent or lawful guardian, where permitted.
FasstKart does not knowingly intend to collect children's personal data without appropriate lawful authorisation.
14. Service Communications
FasstKart may send account, security, order, ride, payment, delivery and support communications through SMS, phone, email, website notifications or push notifications.
Essential transactional messages may be required for providing requested services. Promotional communications, where used, should include applicable preference or opt-out controls.
15. Changes to this Policy
FasstKart may update this Policy to reflect changes in services, technology, business practices or legal requirements.
The current version, effective date and material updates shall be displayed on this page. Where appropriate, additional notice may be provided through the Platform.
16. Privacy and Grievance Contact
For privacy requests, account deletion or grievances, contact:
FasstKart Grievance and Privacy ContactNavjeevan Vihar,
Singrauli, Madhya Pradesh, India
Phone: +91 918435611801 , +917999861438
Email: lucifer@fasstkart.com
Replace the phone number and email above with your actual active business contact before publishing this page.